Terms and conditions

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Any and all work undertaken with me (Felicity Wild) and my company is subject to these terms and conditions, whether it’s a one-off project, a paid consultation or an ongoing retainer.

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I pride myself on being helpful and flexible, but it’s a good idea for us to have an agreement written down so we both know what to expect when we work together. I believe agreements like this should be easy to understand, so I’ve made sure this one uses clear language.

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If anything is unclear, please tell me. I’ll be happy to clarify.

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What do we agree to do when we work together?

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As my client, you agree:

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• You have the power to enter into this contract on behalf of your organisation
• To provide me with everything I need to complete the project, when I need it
• To review my work, provide feedback and sign-off within agreed timescales
• To stick to our agreed payment schedule

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As the copywriter, I agree:

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• I have the experience and ability to perform the services you need from me
• I will carry these services out in a professional manner
• I will respect the confidentiality of any information you give me

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Changes and revisions

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It’s totally normal for a first draft of copy to need some edits and tweaks to reach sign-off. Because I charge by the project, I build revisions into the quotes I give.

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Every project quote covers:

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• One round of edits (changes to ~10% of copy)
• One round of tweaks (tiny changes to existing copy here and there)

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This only applies until the work has been signed off, published or put to work on a live website. After that, no more changes can be made under that particular project.

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I can offer more rounds of changes and edits, but it’ll be charged separately at an agreed hourly rate.

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Copyright

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When I've received full and final payment for the project, copyright of the work I produce is automatically assigned to you. You can then use the work however you wish.

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However, until final payment is received, copyright of the work remains with me.

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I love to show off my work, so I reserve the right to display a case study and link to your website as part of my online portfolio. I'll seek approval from you on anything that features your project before making it live.

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Deadlines

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I believe in hitting deadlines, but I can only do this with your help. I can’t be responsible for a missed deadline if you have been late with a deposit, slow to supply materials or not provided feedback to agreed timescales.

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I also can’t be responsible for deadlines missed due to circumstances completely beyond my control, like family emergencies, natural disasters, war and so on.

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Payments

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For projects under 500GBP, I'll invoice for 100% of the total fee upfront. This is non-refundable.

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For projects over 500GBP, I’ll invoice for 50% of the total fee upfront. This is a non-refundable deposit and reserves your spot in my diary. No project is confirmed until the money hits my bank account, so it's in your interest to pay this asap.

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After this point, payment is due at each agreed milestone or on final delivery of the first draft — whichever we’ve agreed.

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If I haven’t received feedback or comments within two weeks of submitting a draft to you (at any stage — the initial draft or subsequent edits), I’ll assume you’re happy the work has been completed and invoice you for the remaining % due.

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I’m not registered for VAT and my payment terms are 14 days. I charge interest per day at 4% above Lloyds Bank plc base rate on any unpaid balances from the due date until payment is made in full.

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Postponement

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If you postpone a project with less than 14 days notice, I'll charge a 25% postponement fee (so the total price will be 125% of my initial quote), and we'll agree a new work schedule. The project will need to begin within six months of postponement or it will count as a cancellation — see below.

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Cancellation

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If you cancel a project with less than 14 days notice, I will retain your deposit and charge a late cancellation fee equal to 25% of the total project fee.

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If you cancel a project after I have started work, I will retain your deposit and charge for the work I have undertaken up to the point of cancellation. This ‘kill fee’ will be based on the percentage of the project completed.

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